Complaints Specialist

Doelstelling

This position is accountable to ensure, together with the complaint analyst, a qualitative treatment of complaints about a product group.

Voornaamste taken

– Carrying out, documenting and reviewing the complaints, including evaluating the possible impact on the patients and providing an answer to the hospital / care provider / patient

– Guaranteeing the correct balance statement by investigation level per type of complaint

– Monitoring and follow-up of the trending of complaints on a daily, monthly, quarterly and annual basis

– Using the necessary statistical tools and mapping the complaint ratio

– In the case of process-related complaints, act as a facilitator between the involved departments, work with experts from production, product support and other departments and lead the cross-departmental meetings on this and guarantee that the investigation is conclusive

– Ensure notification to higher management regarding significant quality issues and complaints and corrective & preventive actions taken

– Ensure complaint management in a timely manner and in accordance with PQS, GMP and relevant medical device and combination products requirements

– Respect the PGS vision, mission, values and leadership behaviors in order to realize the PGS objectives related to quality, GMP, customer satisfaction, right first time

Profiel

– Master degree in a scientific field
– Strong written communication skills: for technical reports
– Analytical skills (data analysis)
– Persuasiveness: you can bring different parties together to arrive at the best possible solution
– Good time management and prioritizations skills
– Team player
– Proven problem solving abilities
– Fluent in Dutch and English

Nice to have:
– relevant experience in GMP environment

Wat bieden wij?