Helpdesk Backup Service

  • MD23828
  • Brussel

Jouw talent hunter is Marielle De Bruyn


Will you be our new colleague?
To strengthen our current team of technical professionals, we are looking for a Helpdesk Backup Service.

Voornaamste taken

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.


All HELPDESK activities with following technical skills :
- Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
- very good knowledge of Microsoft Office (2010/2016).
- Basic Knowledge Software (MS Visio, Adobe products,...).
- Basic knowledge of (commands) DOS.
- User management (use of Active Directory).
- Basic knowledge of VOIP.
- Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, …).
- Basics of videoconferencing.
- Basics of domotica (meeting rooms).
- Basics of smartphones and GPRS (level troubleshooting).
- Basics of Wifi.
- Staging hardware (user oriented - PC,...).
- Basic knowledge of Hardware (PC, printers and peripherals).
- Basic knowledge of VPN.
- Basic knowledge of IT network topology, VM Ware, software virtualization.
Additional requirements:
- Autonomous.
- Dutch and French oral and writing knowledge.
- English working knowledge.
- Good verbal communication.
- Creation/Updates of tickets in Helpdesk Tool.
- Respect for procedures.
- Follow up of Checklists.
- Take responsibility of own actions.
- Analytic thinking.
- Flexible.
- Proactive.
- Client oriented.
- Professional.
- Team spirit.
- Solution oriented

Wat bieden wij?

Tormans invests in your future by offering you appropriate training, personal guidance during your projects and tailored advice and coaching.
Our projects are located in the most important (inter)national companies in different sectors so you will come into contact with the most modern techniques and the most diverse installations to develop your knowledge and talent.
In addition to a permanent contract, with an attractive salary tailored to your needs, we offer numerous fringe benefits including meal vouchers, a daily allowance, travel allowance or company car with fuel allowance, hospitalization insurance, etc.
At Tormans you can count on a professional, personal and honest no-nonsense approach.