Service Engineer

Brussel
NO312
Solliciteer direct
Doelstelling

As service engineer signaling, you first objective is to keep the systems installed at the customer, alive and running at all time. You are crucial in achieving a high availability of these systems by means of the needed maintenance related actions being renewal, preventive services or corrective services.
Many of your duties will also be preventive and planned interventions. Here you are obliged to follow the planning as good as possible and execute the maintenance instructions. Also correct documentation and reporting of the activities for follow-up and invoicing is of high importance.

Voornaamste taken

? Preventive interventions on signaling projects (like checking data logs, inspection of filed signaling equipment, preventive replacement of material…)
? Corrective interventions on signaling projects (identification of the problem, solving the problem by replacing HW, taking into account SW and configuration files, work together with other technicians or even headquarter specialists, …)
? Technical support to on site activities & troubleshooting
? Is customer oriented and helps the customer to identify his needs in order to improve the availability and reliability of their systems
? Take initiative to launch improvement actions in the scope of maintenance.
? Help in improving maintenance documentation and knowledge database
? Assist at our customers rail support center
? Participation in guard duty

Reporting:
? Complete the needed info in the CMMS system
? Reports to the team manager and the service delivery manager on regular basis on topics like:
o Service requests/work orders, problematic issues, …
o Customers discussions
o Ideas of improvement
o Possible impact on project related topics
o …

Interface management:
? Works closely together with the other signaling technicians, to exchange ideas, help each other with difficult topics.
? Is aware of other interfaces like the installation and commissioning team of the project and the technical specialists.
? Has good contacts with customers staff (often technical staff or staff of the support center of the customer – RIOC)
? Communicates openly and precisely information, knowledge and experience when knowledge is available on CS domains (products, business, customers).

Profiel

? Bachelor in Mechanics, Electromechanics, Electronics or Automation
? Be able to understand and interpret technical documentation on the topic of maintenance
? Experience in a (maintenance) environment to maintain (also corrective) complex electronical systems with interaction with (basic) mechanical and electromechanical devices, connected by an IT network is an asset
? Broad technical knowledge on mechanical techniques (wisselstellers, assentellers, …) and/or electronical systems (SW+HW), mainly style ‘automation technology’.
? Knowledge of Rail(way) infrastructure is an asset
? Knowledge of signaling technology, railway operation, Interlocking & ETCS... is an asset
? knowledge & experience in IT Networks and use of ICT applications and tools is an asset
? VCA/VOL certificate
? BA4/BA5 ability certification
? Drivers license B
? Willingness to travel to Germany on regular occasions
? Good verbal communication in Dutch and French and English language. Knowledge of German language is a plus
? Can easily read technical documents in English
? This person will participate in Guard duties (permanenties & interventies). Maintenance activities will also take place during weekends and nights.
? Additional specific technical trainings for testing and commission of the equipment & systems will be provided by the client. Either via classroom training or on the job training.

Most important personality aspects that are required for the job:
? Hands-on
? Troubleshooter – Solution oriented
? Good organisational skills, Autonomous
? Customer oriented – Willingness to find the best possible solution
? Perseverance
? Flexibility , ability to work & interact with various people & personalities, working places (on site) and working time

Wat bieden wij

Tormans invests in your future by offering appropriate training, personal guidance during the execution of your projects, advice and customized coaching.

Our projects are located at the most important (inter)national companies in various sectors, which means you will be introduced to the most modern techniques and the most diverse installations so that you can develop your knowledge and talent to the fullest.

In addition to an open-ended contract with an attractive, tailor-made salary, we offer numerous extra-legal benefits, including meal vouchers, a daily allowance, company car with fuel card, hospitalisation insurance,...

At Tormans you can count on a professional, personal and honest no-nonsense approach.

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